FAQ's

black spaniel sat with the gunmetal dog den in the back of a blue amarok aventura

If you have a question that's not addressed here - then please get in touch an we would be more than happy to help you!

Dog Den Features

The Dog Den is designed to provide your dog with a sizeable yet cosy space for them to sit, manoeuvre and lie inside. It has the option of housing 2 small dogs or 1 medium breed.

EXTERIOR DIMENSIONS: W 90 cm x D 63 cm x H 64 cm.

INTERIOR DIMENSIONS: With Partition Insert: W 41 cm x D 57 cm x H 58 cm. Without Partition Insert: W 84 cm x D 57 cm x H 58 cm.

The total weight of the Dog Den is approx. 24kg, 55lbs. It's weight is attributed to the fact that it is made from double-wall rotomolded plastic to maximise safety, increase durability and regulate your dogs temperature.

The Dog Den allows you to house either 2 small dogs or 1 medium sized dog. The dual door system provides each dog with their own secure compartment, increases ventilation and security, while also giving you flexibility for setup and use.

It doesn't matter whether you decide to place the Dog Den inside the boot of your car or in the back of your pick-up - we ALWAYS recommend safely securing it down.

Don't be fooled by the integrity and weight of the Dog Den. While it's natural weight and non-slip feet will stop it from sliding around the boot of your car when driving it is always safest to anchor the Dog Den to fastening points in your car.

CAR BOOTS: Use 1" tie down straps to fasten internal anchor points in your boot.

PICK-UP'S: Use 2" tie down straps to securely fasten into external anchor points in the back of your truck.

The partition wall is easy to install and takes under 5 minutes. Just follow a few steps:

  1. Place the Dog Den on the ground
  2. Twist the four base bolts anti-clockwise to unfasten the base
  3. Lift the body of the Dog Den up to disconnect it from the base
  4. Flip the top half of the Dog Den upside down and place on the ground so you have easy access to the interior
  5. Align the middle partition ensuring the wider section goes in last with the thumb hole nearest to the back vents. Push down until the partition clicks around the middle locking bracket
  6. Lift and flip the main body of the Dog Den around and align it back onto the base ensuring the middle partition does not catch on the base . PLEASE NOTE: The base fits one way
  7. Fasten all four bolts to ensure that the base and body are secured and you're all set!

To remove the middle partition, follow these simple steps. It will take under 5 minutes:

  1. Place the Dog Den on the ground
  2. Twist the four base bolts anti-clockwise to unfasten the base
  3. Lift the body of the Dog Den up to disconnect it from the base
  4. Flip the top half of the Dog Den upside down and place on the ground so you have easy access to the interior
  5. The partition wall is locked around the middle bracket to ensure security and avoid rattling. Removing it does require a little force and strength. Push firmly on the middle locking bracket while using the thumb hole to pull the partition wall out, you should hear a click once it is released. This does take a little practise, force and wiggling
  6. Gently pull the partition wall out once released
  7. Lift and flip the main body of the Dog Den around and align it back onto the base. PLEASE NOTE: The base fits one way
  8. Fasten all four bolts to ensure that the base and body are secured and you're all set!

Yes. The Dog Den has been crash tested up to 34kg at the Dynamic Impact Centre.

At the moment we only have one Dog Den size. Due to our overwhelmingly positive response we can confirm that we are in the process of designing two other sizes which will be launched before the end of the year. Follow our story to stay up to date!

Some dogs just hate crates and to be honest, after one bad experience who could blame them?

Every dog is different and crate anxiety may stem from a number of things: puppyhood, over-crate training, negative associations with crates and bad behaviour...the list is endless. On top of this your dog experiences the unfamiliar rattling, sliding back-and-forth and uncomfortable vibrations everytime he hops in the car.

We have found that just by simply replacing an old rattling crate with a more sturdy one you can relieve anxiety for both you and your dog.

Dog Den Features

I wanted to buy a travel kennel which could house my girls, keep them safe, regulate their temperature during hot or cold months, be safely secured in the back of my vehicle, while...

Ordering

With every customer owning a different vehicle make and model and wanting to place the Dog Den in a different area - it is impossible to guarantee that the Dog Den will always fit. Our research has found that the Dog Den will fit in 66% of larger vehicle types however it is always impossible to guarantee that it will fit in everyone.

The best way you can ensure that the Dog Den will fit your vehicle is to consider and measure the space where you wish to secure it.

EXTERIOR DIMENSIONS: W 90 cm x D 63 cm x H 64 cm.

INTERIOR DIMENSIONS: With Partition Insert: W 41 cm x D 57 cm x H 58 cm. Without Partition Insert: W 84 cm x D 57 cm x H 58 cm.

Every dog is different, so we cannot guarantee your dog(s) will fit inside the Dog Den. Although we can give you our recommendations based on our customer feedback.

If your primary use for the Dog Den is for travelling, we would always recommend a snug fit - the less wasted space the better!

A snug fit means less space to move around, protecting your dog from injuring themselves along the ride.

Based off our own research and customer feedback, the Dog Den is compatible with:

  • 1 dog up to 34kg
  • 2 dogs with a combined weight of 34kg
  • Breeds such as: Labradors, Spaniels, Retrievers, Border Collies, Terriers and anything smaller.

The best place to buy a Dog Den is directly via our website. This way we can offer you our 5 year guarantee and you can trust that we will be here to help if you have any questions or problems.

As we operate a FREE Next Day Delivery Service to mainland England & Wales we ask that you notify us immediately if you wish to cancel your order.

Please note: If you have placed an order with us before 12pm it will automatically be dispatched the same day. All orders placed after 12pm will be dispatched the following day.

In the event that you wish to cancel your order yet it has already been dispatched we will offer you a full refund minus the collection fee once we have safely received your order.

Please refer to our full Returns & Exchanges T&C's for more information.

ordering a dog den

Before you decide to order a Dog Den here are a list of the main questions we get asked! 1. Will the Dog Den fit in my vehicle? With every customer...

Product Care

If there isn't a lot of hair, dirt or sand in the Dog Den, you can easily spray hose the interior and tip it forward to let the water drip through the door ventilation holes.

If you're giving the Dog Den a good scrub, we would recommend removing the base from the top, adding some soap and give it a thorough clean with a soft sponge, mop and a rinse off with a hose. You can then either let it dry naturally or give it a rub down with an old towel ready for your best mate to get snug inside again.

Absolutely. The Dog Den is designed to withstand the outside elements which is why we have used stainless steel hardware.

These things happen. If you have simply misplaced your Dog Den Keys and you are in need of a replacement, you can easily order a new set which will be dispatched next day free of charge.

how to care for your dog den

All of our Dog Dens are made with the same materials mainly consisting of two layers of 4mm rotomolded plastic, stainless steel hardware, rubber handles and feet. This way we...

Shipping, Returns & Exchanges

Please note: All orders placed after 12pm will be dispatched the following day.

MAINLAND ENGLAND, WALES & SCOTLAND: FREE Next Day Delivery Service for all orders placed before 12pm.

DUBLIN: 3 Days for all orders placed before 12pm

NORTHERN IRELAND: Next Day for all orders placed before 12pm

REPUBLIC OF IRELAND: 3-5 Days for all orders placed before 12pm.

ISLE OF MAN: 3-5 Days for all orders placed before 12pm.

CHANNEL, SCILLY & SCOTTISH ISLES: 3-5 Days for all orders placed before 12pm.

View our Full Shipping T&C's

Please see below the rates for shipping.

MAINLAND ENGLAND, WALES & SCOTLAND: FREE Next Day Delivery Service

DUBLIN: 3 Days- £40.20

NORTHERN IRELAND: Next Day - £13.80

REPUBLIC OF IRELAND: 3-5 Days - £34

ISLE OF MAN:3-5 Days - £17.20

CHANNEL, SCILLY & SCOTTISH ISLES: 3-5 Days - £17.20

View our Full Shipping T&C's

Yes. If you would like to return or exchange part or the whole of your order, please do so within 14 days of your order date.

View our Returns & Exchanges Policy.

Yes. We trust the integrity of every Dog Den which is why we include a 5-Year Warranty Guarantee on every purchase.

View our 5 Year Warranty

If you decide to process an approved refund with us - no problem. We will arrange a suitable collection date and time for you.

Please note that you will be liable to cover the cost of shipment. This will be deducted from your refund once we safely receive your order.

Learn more about our Returns & Exchanges Policy.

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